Return, Exchange & Refund Policy — Sumix

Return & Exchange Policy

Eligibility for Return/Exchange

Returns or exchanges are accepted only if:

• The product is unused, unwashed, and undamaged
• Original tags, packaging, and invoice are intact
• The request is raised within 7 days of delivery

Non-Returnable Items

• Innerwear, socks, gift boxes, hygiene-sensitive items, and accessories
• Sale or discounted products
• Customized or made-to-order products

Accepted Reasons for Return

• Wrong product delivered
• Manufacturing defect
• Size issue (exchange only)

Note: Minor color variation is not considered a defect.

Return Process

• Contact us via email or phone to initiate a return.
• Returns without prior approval will not be accepted.
• Pickup or return instructions will be arranged by our team.

Return Shipping Charges

• Free for defective or wrong items.
• Customer pays for size exchanges or other returns.

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Refund Policy

When Refunds Are Offered

Refunds are offered only if:

• You received a damaged item, or
• You received the wrong item

Refund Process

• Refunds are processed within 7–10 business days after the quality check of the returned item.
• Refunds are made to the original payment method.
• If the original method is unavailable, refunds will be issued as store credit valid for 6 months.
• Shipping charges are non-refundable.

Refund Method (COD Orders)

• Refunds for Cash on Delivery orders are processed via bank transfer or store credit.

Partial Refunds

• Returns with used or damaged items may receive a partial or no refund.

Non-Refundable Items

• Innerwear, sleepwear, and personal care items
• Accessories
• Items damaged by the customer
• Products purchased during sales or under promotional offers

Warranty

• Warranty claims are accepted up to 6 months from date of delivery.
• Customer is responsible for return shipping on warranty claims.
• After inspection, the item will be replaced or refunded if applicable.