Refund policy

Return, Refund & Exchange Policy

At SUMIX Babywear, we strive to provide high-quality products and a smooth shopping experience. If you receive a damaged, defective, or incorrect item, you may be eligible for a return, exchange, or refund subject to the conditions outlined below.

Return & Exchange Eligibility

Customers may request a return or exchange within 7 days from the date of delivery.

To be eligible:

  • The product must be unused and unwashed.

  • The product must be in its original condition.

  • All original tags, labels, and packaging must be intact.

  • The product must not show signs of wear, damage, or alteration caused by the customer.

All returned items are subject to inspection before approval.

Eligible Return Reasons

Returns or exchanges may be approved in the following situations:

  • Damaged product received

  • Defective product received

  • Incorrect product delivered

  • Incorrect size delivered by us

Requests that do not meet these criteria may be declined after review.

Return Request Process

To initiate a return or exchange, please contact our customer support team within 7 days of delivery.

Please provide:

  • Order number

  • Product name

  • Reason for return

  • Clear photos of the product (if damaged, defective, or incorrect)

Our support team will review the request and provide further instructions.

Return Shipping

Free Return Pickup

Free return pickup will be arranged when:

  • A damaged item was delivered

  • A defective item was delivered

  • An incorrect product was delivered

Customer-Paid Return Shipping

For all other approved return or exchange requests, return shipping charges must be borne by the customer.

Exchanges

If an exchange request is approved, the replacement product will be dispatched after the returned item is received and passes quality inspection.

Exchange approval is subject to product availability.

If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.

Refund Policy

Refunds are available only for approved return cases.

After the returned product is received and successfully inspected:

  • Refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method whenever possible.

  • If the original payment method is unavailable, store credit may be provided.

Shipping charges, handling fees, and COD charges are non-refundable.

Non-Returnable Products

The following items are not eligible for return, refund, or exchange unless received damaged or defective:

  • Innerwear

  • Personal care products

  • Hygiene-related products

  • Opened accessories

  • Gift cards

  • Promotional items

  • Clearance sale products

  • Products marked as non-returnable

Products damaged due to misuse, improper washing, negligence, or normal wear and tear are not eligible for return.

Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Customers may instead request a return after delivery if eligible under this policy.

Warranty Claims

Certain products may qualify for warranty review.

Warranty requests may be submitted within 6 months from the delivery date, subject to product inspection.

For warranty claims:

  • Customers may be required to return the product.

  • Return shipping charges may apply unless otherwise stated.

  • The product will be inspected before approval.

If approved, we may:

  • Replace the product

  • Repair the product (where applicable)

  • Issue a refund or store credit

The final resolution will be determined after inspection.

Inspection & Final Approval

All return, exchange, refund, and warranty requests are subject to review and approval by SUMIX Babywear.

Requests may be declined if:

  • The product is not in original condition.

  • The request is submitted after the allowed period.

  • Required information is not provided.

  • The item shows signs of customer misuse.

SUMIX reserves the right to make the final decision on all return and refund requests.

Contact Us

For return, refund, exchange, or warranty assistance, please contact:

Email: []

Phone: +91 8590129970

WhatsApp: +91 8590129970

Support Hours: 10:00 AM to 6:00 PM

Please keep your order number ready when contacting support for faster assistance.